Will CamBackup work with my camera or NVR?+
It needs a compatible live feed, such as RTSP or supported HTTP video. Enter its address and test it with the connection assistant; ONVIF can help find a profile. A local camera may need CamBackup Gateway. App-only cameras are not automatically compatible. CamBackup records from live feeds; it does not sync an NVR’s existing archive.
Do I need another recorder or an app?+
You can keep your existing recorder. A directly reachable supported feed can connect to the cloud; cameras on a private network can use the outbound gateway on a supported always-on device. View footage in your browser or install the web app on a supported device. See the gateway guide for downloads and setup requirements.
What happens during an internet or power outage?+
Already saved cloud footage remains off-site. Video that never reached the service cannot be recovered by the cloud; the timeline shows gaps. The gateway can record locally when explicitly enabled and while its device and camera remain powered. Local recordings are separate and do not backfill the cloud timeline. Optional emails report a sustained recording outage and recovery.
Can I connect a checkout, sensor or another service?+
Power and Business include developer API, MCP and automation access. Your integration can label an event and request a timed recording. Public widgets require an eligible plan on the shared camera. See the developer guides for supported clients and access requirements.
How do I limit what gets recorded?+
Use source-pixel privacy masks before new cloud capture and disable audio when it is unnecessary. Masks do not change old footage or the gateway’s separate local recordings. Optional face analysis has additional privacy obligations; detection is not automatic person identification. Read the privacy guide before enabling it, especially in a workplace or public-facing space.
When do I choose and pay for a recording plan?+
Create a free account and test a compatible camera first. Check the recording access shown in your dashboard and choose a plan for each camera you want recorded. Subscription details are confirmed before payment; contact us if you need help. Saving a card does not itself start a subscription. Cancellation stops new paid recording; existing footage remains available within retention and storage limits.