Terms of Service

1. Acceptance of Terms

By accessing or using CamBackup ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

2. Description of Service

CamBackup records supported live camera and NVR feeds in the cloud, alongside any existing local recording. It provides live viewing, saved footage, downloads and optional recording-connection alerts. It does not import an NVR’s saved archive. Features and availability vary by subscription plan and connection setup.

3. Account Registration

To use the Service, you must create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to provide accurate and complete information during registration.

4. Subscription and Billing

CamBackup operates on a per-camera, per-month subscription model. By subscribing, you authorize us to charge your payment method on a recurring basis. You may cancel your subscription at any time; cancellation takes effect immediately and stops new cloud recordings. Existing recordings remain accessible while retained under the applicable storage policy. Creating a free account does not by itself activate a paid subscription. Recording access is shown in your dashboard; ongoing paid recording requires a confirmed subscription for each camera. Recording quality and storage limits apply; retention is a maximum history window, not an unlimited-storage guarantee. Your mandatory consumer rights, including any applicable withdrawal or refund rights, are not limited by these terms.

5. Acceptable Use

You agree to use the Service only for lawful purposes. You may not use CamBackup to:

• Monitor individuals without their knowledge or consent where required by law
• Record, store, or distribute footage in violation of applicable privacy laws
• Attempt to gain unauthorized access to the Service or other users' data
• Use the Service in any way that could damage, disable, or impair its operation

6. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. You retain ownership of footage captured through your cameras. By using the Service, you grant CamBackup a limited license to store and process your footage solely for the purpose of providing the Service.

7. Service Availability

We strive for high availability but do not guarantee uninterrupted access to the Service. We are not liable for any loss or damage resulting from downtime, data loss, or service interruptions, except as required by applicable law.

8. Termination

We reserve the right to suspend or terminate your account if you violate these Terms or engage in conduct that is harmful to other users or the Service. Cancelling a subscription stops future paid cloud recording and does not itself delete saved footage. Saved recordings follow the configured recording retention policy and the available dashboard deletion controls. For account closure or personal-data requests, please contact us.

9. Limitation of Liability

To the maximum extent permitted by law, CamBackup's liability for any claim arising from your use of the Service is limited to the amount you paid for the Service in the 3 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

10. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or a notice in the dashboard. Continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

11. Governing Law

These Terms are governed by the laws of the Netherlands, without limiting any mandatory consumer protections that apply to you.

12. Contact

If you have any questions about these Terms, please contact us.