Create your account
Register with your email and a unique password at app.cambackup.com. No username is required. Sign in with email/password, a requested magic link, or a connected available Google provider. If MFA is enabled, complete the authenticator step.
Choose the connection route
For a camera on your home or business network, use the LAN gateway guide first. For a source already reachable from the cloud, open Add Camera and enter its address or full stream URL. Brand/model and ports are optional advanced settings. A private 192.168.x.x address needs a gateway or another reachable route.
Test before recording
Run Find connection for an address, or test the full stream URL you supplied. The test must decode video before you save the connection. Confirm that the picture belongs to the intended camera or recorder channel. New cameras start with recording off; open private live view before enabling recording.
Verify recording separately
Review the recording entitlement, capture settings and available plan. Start an entitled recording, wait for confirmed footage, and open its timeline. Create a short clip and play the downloaded result. Live viewing success does not prove recording success.
What success looks like
You can view current video, identify the intended camera, and—when recording is entitled—play a new saved segment.
If it does not work
Check model/firmware support, credentials, source type and network reachability. A responding URL may be a login page instead of video. Contact support with the model, time and safe error text, never passwords or a credential-bearing URL.
Contact CamBackup support with safe error text, time/timezone and the steps tried. Never send passwords, tokens, OTPs, recovery codes or credential-bearing camera addresses.